FAQ’s

Frequently Asked Questions

Delivery and order tracking

Orders placed will be delivered within 2 working days. Orders placed before 2.PM will be dispatched the same day.

We may stagger the delivery for multiple orders placed at the same time, this is to ensure we don’t encounter any blocks from the network when we process the connection and also to protect our customers from fraudulent activity.

A: You can check your order status by logging in to the account section of the website. Once in your account, click on ‘order tracking’ and this will show you the status of any orders you have placed. You will also be updated via email on the process of your order. If you have any query please email us at sales@mimotek.co.uk

A: You can check your order status by logging in to the account section of the website. Once in your account, click on ‘order tracking’ and this will show you the status of any orders you have placed. You will also be updated via email on the process of your order. If you have any query raise a ticket in your account.

A: Once your order is ready to send out to you, an ‘order dispatched’ email containing your order tracking reference number will be sent to you. You can use this to track via the track my order link.

A: Royal mail do not offer a timed slot so will be between 8am and 8pm.

A: Simply visit the tracking information and re-book delivery or collect from the royal mail depot. Any further help you need just email us at sales@mimotek.co.uk or call 01202 699865 and our team will be happy to help.

A: Due to the high value of the goods being shipped, we can ONLY dispatch goods to the billing address provided.

A: Yes we ship internationally.

Returning an item

Here at Mimotek, we’re passionate in our quest to make sure customers are 100% happy with their purchase. If unfortunately, you are dissatisfied with the product for whatever reason or simply change your mind within 14 days of receiving the device, you are entitled to a full refund or exchange.

If the received goods are faulty, you have an extended 30 days in which to arrange a return or exchange in accordance with the Consumer Rights Act 2015.

The return or exchange on any item that is simply unwanted MUST be made within 14 days from the date of delivery.

Phones that are faulty out-of-box as determined by our warehouse can also be returned for an extended refund or exchange period of up to 30 days from the date of delivery. Some minor faults can be rectified by a simple download of the latest release of the manufacturer’s operating software and our customer service team can advise on this and the best course of action.

For any faults outside of 30 days, you will be covered for a repair or exchange under the warranty.

FAQ about Klarna

We got it covered – we answered frequently asked questions that your customers may have about Klarna before, during or after the purchase. Just choose the Klarna product FAQ below, copy the relevant questions to your site, insert your webshop name and applicable terms in the areas in brackets. And done!