Ordered the wrong item? Or not happy with the product? Simply contact us within 14 days from the day after delivery to return your order.
- Send the product back to us via a secure courier. You’ll need to arrange and pay for the courier, you should also make sure the product is insured with the courier and securely packaged for the journey.
- Once we’ve received the product back we’ll check it over and process a full refund back to your original payment method within 14 days.
If the item has been used by you we will only make a partial refund to cover the diminished value of the product.
Some items bought online or by mail order cannot be returned because you change your mind. These include Digital downloads, CDs, DVDs, or software if the seal is broken on the wrapping, tailor-made or personalised goods, headphones.
Our Easy Returns policy is for consumers only and not Trade customers.
My product arrived damaged
Please contact us immediately on 01202 699865 or email email@example.com to report any damage.
It’s rare that a product arrives damaged but if it does you can refuse the item at the point of delivery. The goods will be returned with the driver free of charge and we will process a full refund back to your original payment method within 14 days.
My new product is faulty
We’ll sort it for you.
It’s worth noting that all our new products come with at least 12 months warranty for UK and Irish consumers. You can contact us direct to return a faulty product but we often find it’s useful for you to contact the manufacturer’s helpline first, they can help you diagnose the fault and try to resolve it on the call – we find that over 50% of returns enquiries can be resolved over the phone. If they can’t they’ll give you a fault reference number. They can often resolve issues quickly without the need for further action. Contact us for the necessary helpline number.
How to return a product to us:
Where possible we recommend contacting the manufacturer helpline first and obtain a fault reference number. While this isn’t necessary it does help speed up the process.
Goods need to be returned to our warehouse below.
8 CABOT BUSINESS VILLAGE,
HOLYROOD CLOSE, POOLE,
Tel 01202 699865