Terms and Conditions

Terms and Conditions

 

Every quotation, Pro-forma invoice, price list or other similar document made or issued by Ukdatatech LTD (“the company, MIMOTEK”) is made or issued subject to these General Terms and Conditions of Sale. These terms and conditions do not affect consumers’ statutory rights as contained in current legislation governing the relationship between consumers and businesses.

  1. Definitions
    The Company means Ukdatatech LTD the Customer, The Consumer, or You, means the account applicant or person who buys or agrees to buy goods from the company.
  2. Online Ordering
    To place orders on our online store you must be a UK registered cardholder.

3.Age Restrictions
You agree to be of legal age to purchase and/or use any product that must adhere to official or recommended age ratings.

4.Acceptance of Orders
No order resulting from any quotation, Pro-forma invoice, price list, or other similar document made or issued by the company shall be binding unless and until it is accepted by the company. The company at its absolute discretion may accept or reject any order whether on account of the equipment being no longer available or for any other reason whatsoever.
If an order is placed and instant payment is made using debit or credit card, direct bank payment (BACS), or any other method, the contract for the goods will not be considered accepted until the goods are in stock and ready for shipping. If for reasons beyond our control we are unable to supply the goods to you, we may cancel the agreement at any time before shipment by giving notice to you. We shall promptly repay to you any sums paid by you or on your behalf under or in relation to the agreement. This may be due, but not limited to, an inability or failure on the part of the manufacturers or suppliers of the goods to supply the goods to us. We shall not be liable for any other loss or damage arising from such cancellation.

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay Later
  • Pay Later in 3 interest-free installments

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

  1. Product Specifications
    The company warrants that the goods will, at the time of delivery, correspond to the description given by the company. It is the responsibility of the consumer to check the compatibility and suitability of goods for any particular purpose before ordering. Before placing an order, should the customer require any assistance with the compatibility of parts, they may contact the Sales department:
    By phone on 01202 699865
    By email at sales@mimotek.co.uk
  2. Product Condition

The reason our prices are cheaper is that our items are classed as graded/refurbished products.

For more info on graded please go here.

All our Samsung products are genuine Samsung UK graded. As such, Samsung makes a security mark on the bottom of the rear casing to identify the product as graded. This is so people cannot attempt to return graded items to Samsung stores for a full RRP refund. The warranty is with us and all goods need to be returned to us for servicing or attention under the warranty period.

  1. Despatch
    We aim to dispatch all goods for sale on our website within 24 hours. During busy times and during the current Covid 19 Pandemic delays at times are unavoidable and out of control.  We dispatch usually the next working day on all orders received before 2.pm (Not including weekends and bank holidays.) This will be sent on a tracked 24 or 48 service.

8.Delivery
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and the company shall not be liable for any losses, costs, damages, or expenses incurred by the consumer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the consumer upon delivery of such goods to the consumer.

9.Right to cancel
When you purchase on our website you enter into a contract between us UKDATATECH LTD and the purchaser named on the invoice. You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of delivery. To exercise the right to cancel you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you. We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than—
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. You will not incur any fees as a result of the reimbursement.
We will make the reimbursement using the same means of payment as you used for the initial transaction,
You shall send back the goods or hand them over to us at
UKDATATECH LTD, UNIT 8 CABOT BUSINESS VILLAGE, HOLYROOD CLOSE, POOLE, BH17 7BA without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.”
(b) You will have to bear the direct cost of returning the goods.”;
(c) You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and the functioning of the goods.”
MODEL CANCELLATION FORM FOR A DISTANCE CONTRACT

I/we* hereby give notice that I/we* cancel My/our* contract of sale of the following goods

Order Number Catalogue Numbers Description

Ordered on/received* on (Date)…………………………………………………………………………………………..

Name of Customer……………………………………………………………………………………… ………………………..

Address………………………………………………………………………………………… ……………………………………..

Signature……………………………………………………………………………………… ………………………………………

Date…………………………………………………………………………………………… ………………………………………..

*Delete where appropriate Refund or Exchange required.
Print off and send this form to UKDATATECH LTD, UNIT 8 CABOT BUSINESS VILLAGE, HOLYROOD CLOSE, POOLE, BH17 7BA or
scan and email it to returns@mimotek.co.uk

10.Ownership and Risk
The risk in the goods shall pass from the company to the consumer upon delivery of such goods to the consumer. However, notwithstanding delivery and the passing of risk in the goods, title and property in the goods, including full legal and beneficial ownership, shall not pass to the consumer until the company has received in cash or cleared funds, payment in full for all goods delivered to the consumer under this and all other contracts between the company and the consumer for which payment of the full price of the goods thereunder has not been paid. Payment of the full price of the goods shall include the amount of any interest or other sums payable under the terms of this and all other contracts between the company and the consumer under which the goods were delivered.

  1. Damages, Shortages, and Incorrect Goods
    To expedite your redress, we recommend the consumer report any damage, shortage, or incorrect goods to the company within a reasonable period of time.
    By email  sales@mimotek.co.uk
    Provided prompt notice of transit damage or loss is given and provided it is proved to the company’s satisfaction that such damage occurred in transit in the UK but not otherwise, the company will refund, repair or replace such equipment free of charge to the consumer. If any goods appear visually or otherwise damaged at the point of delivery to the consumer, the consumer should either sign for the goods as damaged or unchecked or reject the goods for return to the company/supplier by the courier. In either instance, the consumer should contact Customer Services as soon as possible, within a reasonable period of time. All products returned to us must be as complete, including accessories and packaging as received.

12.Consumer Contracts Regulations
The terms and conditions of sale detailed below are provided for your information, in line with the Consumer Contracts Regulations. Full details can be found at//www.legislation.gov.uk/uksi/2013/3134/contents/made*
This legislation covers items bought where there is no direct contact between the supplier and the consumer, to give the consumer the same opportunity to view the goods as they would do in-store. It does not apply for goods purchased for business use, for showrooms, fair or exhibitions. Goods may be opened for visual inspection but must not be used and must be returnable with both the product and the original packaging intact and undamaged. A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.

13.Warranty Returns, Repairs, and Replacements
All products are subject to one-year parts and labour guarantee. If you wish to return any faulty item(s), please contact the Technical Support department by:

By phone on 01202 699865
By email  on sales@mimotek.co.uk

You will then need to return the goods to the address at the bottom of this page.
The warranty is non-transferable.  The goods remain the property of the consumer until received on-premises at the company.

Goods returned to the company as “faulty” will be assessed before any work is carried out for signs of transit or user damage. All returned goods are subject to a five (5) working day inspection/assessment period, which will begin at the point the goods are received by the company. Repair/replacement times can be approximately thirty (30) calendar days should a return to the manufacturer become necessary. Physical/User damage is not covered by warranty nor any “Care Pack” extensions.
Approximately thirty (30) calendar days from the receipt of goods by the consumer, the consumer is entitled to a repair, replacement, or refund of the goods which are faulty. After thirty (30) calendar days of receipt of the goods by the consumer, the consumer is entitled to a repair or replacement only. Any refunds offered after the thirty (30) day period may be proportionate. Under all circumstances, goods have to be returned to us and not directly to the manufacturer.

14.Data Loss
There is the possibility of data loss during testing/repair. Before returning any item capable of storing data (including PCs & notebooks) please ensure that all data stored on it is backed up. It is solely the customer’s responsibility to back up their data.

15.Product Misuse
Should any equipment malfunction as a result of abnormal environmental factors (including without prejudice to the generality of the foregoing mains power transients or dropouts, electromagnetic interference, extremes of humidity, vibration, electrostatic damage, temperature or pressure or chemical corrosion then all costs incurred by the company in repairing such equipment and investigating the causes of the malfunction shall be payable to the company.

16.Force Majeure
The company will not be liable for any breach of agreement, for delay or failure to perform if the delay or failure is due to acts of God, civil commotion, riots, floods, drought, fire, legislation or other cause beyond the companies’ reasonable control. This does not affect your statutory rights. If the company chooses not to enforce a right under this agreement, that decision will not prevent the enforcement of other rights, or the same right on a later occasion.

  1. Liability
    Under no circumstances shall the Company be responsible for any indirect, incidental or consequential damages.
    Consumer Rights and Contract Regulations
    Your consumer rights when ordering are in line with the Consumer Rights Act (2015) and the Consumer Contracts Regulations (2013). The documentation can be located at the following links:
    Consumer Rights Act (2015): //www.legislation.gov.uk/ukpga/2015/15/contents/enacted*
    Consumer Contracts Regulations (2013): //www.legislation.gov.uk/uksi/2013/3134/contents/made*
    Your consumer rights as outlined at the above links are in addition to your rights under applicable EU legislation. EU legislation(s) can be located here: //europa.eu/*

circumstances.

Products sold through this site may be discreetly marked prior to sale by MIMOTEK in such a way
as to allow the identification in our retail stores. In the event of fraud, MIMOTEK may also use civil
proceedings to recover the full cost of the fraud, including all investigation and administration costs. It
is your responsibility to explicitly pass this condition on to any customers who purchase stock from
you.

 

17.Complaints Procedure

Escalating your complaint

If after contacting us you feel we still have not resolved your complaint satisfactorily, please email or write to our Group Head of Customer Service.

By Post: Customer Service Department

UKDATATECH LTD,

UNIT 8 CABOT BUSINESS VILLAGE,

HOLYROOD CLOSE,

POOLE

BH17 7BA

By Email: sales@mimotek.co.uk